FAQs

Q: What’s the minimum order quantity (MOQ)?
A: Since all our products are 100% customized, 100% custom paper boxes have 1000 pcs suggested minimum order quantity. We have done smaller orders, but we find they’re not very cost-effective at lower runs. Let us know what you’re thinking and we can guide you in the right direction.

Q: Do you have stock products to sell?
A: No, we work on OEM orders. Each product we do is custom.

Q: Could you provide a free design for my packaging box?
A: Yes, we provide free design service, structural design, and easy graphic design according to your requirements.

Q: Can we have our logo or company information on your products or package?
A: Sure. Your Logo can show on the products by Printing, UV Varnishing, Hot Stamping, Embossing, Debossing, Silk-screen Printing, or Stickers.

Q: How long can I get this sample?
A: After receiving the sample charge and all the material & design being confirmed, the sample time is 3-5 days and Express delivery usually needs around 3-5 days.

Q: How many days will samples be finished? How about the mass production?
A: 1. We are honored to offer you samples, usually, we will arrange them in 5-7 working days, finished product sample is acceptable.
2. The lead time for mass production based on your orders quantity, finishing, etc., usually 20 working days is enough.

Q: What is your terms of delivery?
A: We accept EXW, FOB, CFR, CIF, DDU, DDP, etc. You can choose the one which is the most convenient or cost-effective for you.

Q: What is the common delivery time?
A: Normally 25 days after confirmation of the order.

Q: How can I get a quotation?
A: You should determine the following matters:
1) The box pattern(If you don’t know please ask us for advice).
2) The size of the product (Length*Width*Height).
3) The material and surface handing.
3) The printing colors(Pantone or CMYK).
5) If it is possible, please also provide pictures or designs for checking. The sample will be best for clarifying, If not, we will recommend relevant products with details for reference.

Q: What’s the guarantee of product quality?
A: We have experienced and skilled laborers and QC team. Please don’t worry about it.

Q: How’s the raw material?
A: We choose national certificated Eco-friendly paper, glue, and ink for every process of production.

Q: What’s paper packaging of the certifications?
A: ISO certificates, SGS testing reports, FDA, FSC, Disney certification and other certifications from many powerful certification companies let you rest assured, which will guarantee the production process going on smoothly and the goods in high quality.

Q: What are the Payment terms?
A: All custom tubes require a 30% deposit with the balance paid before shipping.
Payment Terms: T/T, L/C, Western Union, MoneyGram, Paypal, Escrow, Credit Card. Alibaba trade assurance.

Q: What are your after-sales services?
A: We will refund the bad tubes money to you, and have this money keep for the next order amount. We will remake the bad quality together with the next order.